Privacy Policy

1. We respect your privacy at, and will take all reasonable measures to protect it, and will implement and operate all reasonable information security controls in order to protect and preserve the confidentiality, integrity and accessibility of all personal information and the risks relating thereto.

We will not disclose, sell or rent your personal information to third parties without your consent, unless we are compelled to do so by law. And in the event that you:
1.1 Supply your Personal Information to in terms of clause 1.1 or for any other reason whatsoever, you expressly agree and acknowledge that may:
1.2.1 Provide you with access to your Personal Information to view and/or update your details;
1.2.2 Take appropriate measures to ensure that your Personal Information remains secure, and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
1.2.3 Notify you timeously if it becomes aware of any unauthorised use, disclosure or processing of your Personal Information;
1.2.4 Provide you with reasonable evidence of its compliance with its obligations under this privacy policy; and
1.2.5 If you request the prompt return or destruction of all your Personal Information in its possession.

1.3 Please be aware that:
1.3.1 does not and will not knowingly collect, maintain, disclose or otherwise process Personal Information from minors below the age of 18, without the permission of such minor’s parents, or legal guardians. 

1.4 uses cookies to identify your computer device when connecting to our website, and to collect data on your use thereof in order to optimise your website experience. And we may collect personal data and/or information from third party platforms, like Facebook, Instagram and Google; when you access our accounts.

1.5 will:
1.5.1 treat Your Personal Information as strictly confidential;
1.5.2 automatically collect and store certain information in its server logs, such as web clicks, internet protocol addresses, device event information, cookies which may uniquely identify your browser or your account with;
1.5.3 not retain Your Personal Information for a longer period than originally needed, unless required by law to do so, or your consent to the retention thereof for a longer period.

1.6 Your Personal Information will be collected, processed and/or disclosed for the following purposes:
1.6.1 to deal with your enquiries;
1.6.2 to develop and improve services, communication and website functionality;
1.6.3 to authenticate your identity when making contact with telephonically, or by electronic means

1.7 will share and/or transfer your Personal Information to third parties when:
1.7.1 You have consented to the disclosure;
1.7.2 it is required in order to provide the services, which you have requested and/or in order to comply with a law or court order;
1.7.3 it is necessary to: protect the rights, property or safety of, its employees, users and/or customers.

1.8 You have the right to lodge a complaint regarding any collection, processing and/or collection of Your Personal Information to the Information Regulator, the contact details of which are as follows:

1.9 cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device

Cookie Declaration

Use of cookies

On our website, information is collected and stored using what are known as browser cookies.


What are cookies?

Cookies are small text files which are stored on your data carrier and store certain settings and data for interacting with our system via your browser. A cookie usually contains the name of the domain that the cookie data was sent from, information on the age of the cookie and an alphanumeric identification code.


Why do we use cookies?

Cookies allow our systems to recognise the user’s device and make any predefined settings available immediately. Once a user accesses the platform, a cookie is transmitted to said user’s computer hard disk. Cookies help us to improve our website and provide you with a better service more tailored to you. They allow us to recognise your computer and/or (mobile) end device if you return to our website, thus enabling us to:


  • Store information on your preferred activities on the website and thus align our website to your individual interests.
  • Speed up processing of your queries.

We work together with third-party services that help us make the online service and website more appealing to you. Accordingly, when you visit the website, cookies from these partner companies (third-party providers) are also stored on your hard disk. These cookies are automatically erased after a fixed period.


Can I decide whether cookies are used?

If you do not wish browser cookies to be used, you can adjust the settings for the cookies used on this end device as you wish at any time, by clicking on the cookie settings. Alternatively, you can adjust your browser's settings to prevent it from accepting the storage of cookies. Please note that in that case, you may only be able to use our website to a limited extent, or not at all. If you only wish to accept our own cookies, not those of our service providers and partners, you can select the setting ‘block cookies from third-party providers’ in your browser. We accept no responsibility for the use of third-party cookies.

Your consent applies to the following domains: Your current state: Consent given on: 


Cookie Settings

Functional Cookies

These cookies are used to enhance and simplify your user experience. For example, they may remember information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website. Some of them may be required for system administration, to prevent fraudulent activity, to keep you logged in from one page to another, or for a shopping cart function. These cookies cannot be switched off as our website cannot function properly without them.

Cookie Name Description Default expiration time
CUSTOMER_UUID Konakart: The customer UUID is a key to customer information stored in the database. Customer name, guest customer ID, customer preferences and customer locale are stored. End of browser session
JSESSIONID Tomcat: Session cookie. Used to identify browser information for the session. End of browser session
_visitor Hippo: The only information stored in this cookie is the visitor ID, a UUID that does not contain any information in itself apart from an identifier to distinguish the visitor from other visitors. See 2 years
_weleda_accepted_cookie Weleda: This stores a Boolean (true/false) when user accepts the cookie policy. 30 days from set/update
nlSubscriptions Weleda.

Records the internal Newsletter Mailing List IDs for which the user subscribed or declined through the Website, as well as the Date of the event. The cookie is used to track the closing or filling of newsletter subscriptions forms on the Website, in order to provide a better user experience.

30 days from last set/update
newsletterbar Weleda.

Contains the value « collapsed » when the user collapses the newsletter-bar module on the website. Is used to keep showing the module collapsed during the Session.

30 days from last set/update
weledaCookieOptInState Weleda: Records if you have accepted the use of cookies on the website. It does not contain any user information. It collects information in an anonymous form by using a unique identifier. This cookie remains on your computer after the session has closed. This cookie remains on your computer after the session has ended until you delete your cookies.
cookieNoticeRead Weleda: Records whether you have been shown the Cookie policy banner at your arrival on to the site, so as not to show it to you again. It collects information in an anonymous form using a unique identifier. This cookie remains on your computer after the session has closed. 5 days from set/update


Performance, Analytics and Targeting Cookies

These cookies allow us to collect information about your use of our site, and are used to help us understand how you interact with our site so we can provide you with an improved user experience e.g. to assess the performance of our website, or to test different design ideas for the website. We may work with third parties to perform these services for us, so these cookies may be set by a third party.

Cookie Name Description Default expiration time
__utma Google analytics: Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. See 2 years from set/update
__utmb Google analytics: Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 mins from set/update
__utmc Google analytics: Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. End of browser session
__utmz Google analytics: Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update
__utmx Google analytics: Google Analytics - Used to determine a user's inclusion in an experiment. Valid for 18 months.
__utmxx Google analytics: Google Analytics - Used to determine the expiry of experiments a user has been included in. Valid for 18 months.
_ga Google analytics: Used to distinguish users. Used in file analytics.js 2 years
_gat_UA-57093936-10 Google analytics: Used to throttle request rate. Used in file analytics.js 10 minutes
_gaexp Google Optimize: Google Optimize - Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in Expires after 90 days.
_olapicU Olapic Inc.: These cookies work with Olapic, a social images sharing tool, owned by Olapic Inc, These cookies track user actions to allow us to interact with users of social media platforms. More Information can be found at Expires after 4 weeks.
_atuvc AddThis: The _atuvc cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users. Expires after 2 years.
JSESSIONID Weleda: The cookie allows us to identify you as a visitor to the Website, stores your session ID and is removed when you close your browser Expires after Session has ended.
_dc_gtm_UA-(ID) Weleda: This cookie allow us to track events and analytics on the website Expires after Session has ended.


1st party cookies, session lifetime: A cookie for identifying the browser session.

This cookie identifies the browser session while it happens. The cookie is deleted as soon as the session ends, meaning when the user leaves the website.
End of browser session


1st party cookie, persistent: A cookie for checking if the user is new or returning This cookie establishes whether the user is a returning or first time visitor. This is done simply by a yes/no toggle - no further information about the user is stored. This cookie has a lifetime of 90 days.

90 days from last visit